Refund Policy

You may be eligible for a full refund if all of the following conditions are met:

• Your refund request is submitted within 14 calendar days of the original purchase date.
• You have not accessed more than 20% of the course content included in your plan.
• You provide a valid purchase email address and Stripe transaction ID.

Refunds will not be granted in the following circumstances:

• The refund request is submitted after the 14-day window has passed.
• You have accessed more than 20% of the course content.
• The request is based on a change of mind, lack of time, or reasons unrelated to course quality.
• Your account has been terminated for violating our Terms of Service (e.g., account sharing).
• You have initiated a chargeback or payment dispute prior to contacting us.

To submit a refund request, email us at info@xacademy.shop with the following information:

• Your full name and the email address used at checkout
• Your Stripe transaction ID (found in your purchase confirmation email)
• A brief description of your reason for the refund request

We will review your request and respond within 2–3 business days.

Once a refund is approved, it will be issued to the original payment method used at checkout. Stripe typically processes refunds within 5–10 business days, depending on your card issuer. You will receive a confirmation email once the refund has been initiated on our end.

We ask that you contact us before initiating a chargeback with your bank. Chargebacks filed without first contacting FM Academy will result in the immediate and permanent suspension of your account and forfeiture of all access. We maintain detailed purchase and access logs and will contest any fraudulent chargeback claims.

We reserve the right to update this Refund Policy at any time. Changes will take effect immediately upon posting. The policy in effect at the time of your purchase applies to your order.

For refund requests or billing questions, contact us directly: